"Win/Win" Steps

The second conflict resolution concept we teach in Falmouth Public Schools, first introduced to students in second grade, is the "Win-Win" Steps. This is a five-step procedure that is used to resolve the conflict. It is called "win-win" because if those involved in the conflict follow the steps and are satisfied with the result, then they both "win".

Below are the steps to "Win/Win" conflict resolution:

The Five "Win/Win" Steps

  1. Cool down - this is an opportunity for those involved in the conflict to take a break and get their thoughts together.

  2. I feel... - one person starts to explain their side of the story using an "I" message.

  3. You feel... - the person who was listening paraphrases what was said to him/her.

    **Steps #2 and #3 are done twice so that each person gets an opportunity to explain his or her side of the conflict.**

  4. Brainstorm - those involved come up with ideas to help solve the problem.

  5. Shake hands, high five, thumbs up, etc... - this is the ending step which is important to those involved know that they are done, it's over, and things are okay.

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